FAQs

Accepted Payment Methods

Ghost accepts payment using Visa, MasterCard, Maestro, Switch, Clearpay, Klarna, Solo cards and PayPal.

Website Security

Ghost does not store credit or debit card numbers in our database. To ensure that your shopping experience is safe, simple and secure, Ghost uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled, you will see a padlock on your browser, and you can click on this to find out information about the SSL digital certificate registration.

Card Security Checks

To ensure a secure shopping experience and to protect our customers, our accounts team may initiate a random security check to verify cardholder details in order to prevent online fraud.

Should this check be carried out on your payment card, a random amount between 1p and 99p will be credited to your account. You will be asked to confirm this amount via email before your order can be dispatched.

Orders, Amendments and Cancellations

Our shipping team will often pack and dispatch orders within a few hours of them being placed. As a result of this, we are unable to cancel or amend any orders once they have been processed.

Each order made will be charged separately. If only part of your order is available, we will only dispatch the items that are in stock. We will therefore cancel and refund any items that are out of stock. Please note it can take up to 5 working days for customers to be contacted and to receive their refund.

EU Right of Withdrawal

If you are a customer based in the European Union, Norway, Iceland, or Liechtenstein, you have the legal right to withdraw from most online purchases within 14 days of receiving your order, without providing a reason.

To exercise your Right of Withdrawal, please contact us via the Help/Contact widget on our website and select "EU Right of Withdrawal" from the available options. Please include your order number and the email address used to place the order.

Once your request has been submitted, you will receive confirmation from our team. If your order has not yet been dispatched, we will cancel the order and issue a full refund. If your order has already been shipped or delivered, you will need to return the goods to us. A full refund will be issued within 14 days of receiving the returned items or proof that they have been sent back.

Please note that certain items may not be eligible for withdrawal, including items that have been worn, damaged, altered, or returned without their original tags and packaging.

Customers outside the EU, Norway, Iceland, and Liechtenstein should contact our Customer Service team for assistance with returns and cancellations. Our standard Returns Policy will apply. 

Pricing and Payment

A. Save for obvious errors, our website will display the price of all our products. The price shown on our website excludes the cost of delivery, which will be added to the amount due from you when you complete the transaction. Our prices may vary from time to time, but any changes will not affect orders which we have accepted and for which we have sent you an email confirmation.

B. If you are ordering from outside the United Kingdom, you should be aware that there may be import duties and taxes to be paid when the delivery reaches the country from which you are ordering. We recommend you check before ordering what these charges may be as we have no control over them and cannot be responsible for any additional charges you may have to pay as a result. It is for you to comply with all applicable laws and regulations of your country from where you place your order, and Ghost cannot and will not be liable for any breach by you of such laws and/or regulations.

C. Ghost have introduced a fair pricing policy and is therefore charging all customers the same throughout the world. The price displayed in pounds sterling will be the same regardless of the customer’s location, with the exception of the delivery cost.

D. We at Ghost strive to make shopping on our website as safe and secure as possible. We cannot and will not be responsible for fraudulent use on our website of a lost and/or stolen credit or debit card. We will, of course, assist your credit/debit card company where we are able to do so once any fraud has been reported to them.

Garment Care

Due to the wide variety of Ghost products available, please refer to their individual product pages for specific wash and care instructions.

Promotional Codes

Promotional codes are subject to specific terms and conditions, and are only valid between set dates and/or times (unless stated otherwise). Please note that only one promotional or discount code can be used per order. Make sure to check whether the code can be used on full price and/or sale items.

Enter your code into the promotional code box at the checkout screen, and then click Apply Discount for the relevant deduction to be made. Please note that we are unable to apply promotional codes once an order has been placed and only one code can be used per transaction.

Discounts and Sales

Discounts and sales are valid at the time of purchase. Ghost will not apply any sale prices to garments purchased after or before the sale is activated on the website.

Catalogues

Ghost currently does not offer a catalogue. New additions are made to our range seasonally, and for all the latest news and promotions, we encourage you to sign up for our newsletter when creating your Ghost account. Ghost is unable to tailor or alter any garments to specific customer needs. Any alterations are at the cost of the customer and void the 28-day return policy.