Harvey Nichols Returns Policy
At Ghost, customer satisfaction is our top priority, where we handle each query on an individual basis to ensure we give you the best response. We do hope that you are 100% delighted with your order; however, if you are not satisfied with your goods we will happily offer you a full refund.
In order to receive a full refund, the item(s) must be unworn and in perfect condition, with all the labels attached an in the original packing. Please see the returns procedure below:
Returns by post
We offer a postal returns service, via Royal Mail for Ghost garments purchased on the Harvey Nichols website. Please follow the below link to simply fill out your details and print off your returns label:
Ghost Retail Ltd http://www.royalmail.com/track-my-return/create/735
Make your returns label
Please be sure to fill out your order number, reason for return, your name, address and postcode in the mandatory fields.
Please pack the item(s) you wish to return in their original condition, with the original packaging.
all items returned back to the Ghost warehouse must weigh less than 20kg and must be sent back in their original boxes to ensure each box sent back is smaller than 61cm (L) x 46cm (W) x 46cm (D).
Please print off a separate returns form for each box returned to us.
Please allow up to 6 days from Ghost Retail Ltd receiving your parcel to credit your account or exchange your item(s). You will receive an email confirmation from us once your request has been processed.
Attach your label to the front of your parcel – please ensure it is packaged securely and take it to your nearest Post Office. Be sure to take a receipt and take note of your tracking number.
We will be happy to carry out an exchange for another style of the same value providing that they are unused, with garment tags still attached and that they are packaged securely. Exchanges will be sent free of charge. Please include your name and order number on your return form, and enclose with the item(s) you wish to exchange.
Please be advised that you must return any Ghost items within 14 days of the initial receipt of your order. Please complete your returns form as clearly as possible.
We can only issue refunds on items that are shipped back to us within 14 days of receipt.
All successfully returned items will only be credited to the account used to originally purchase the items(s).
Please note that we are unable to refund any duty paid on the items returned to us either faulty or unsuitable as this is a contract between the purchaser and own country Customs & Excise.
Haslemere business centre